1. UNIVERSITY OF OTAGO Te Whare Wananga o Otago
      5. KEY TASKS
      6. Student Affairs Office

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Te Whare Wananga o Otago
Receptionist/Administrative Assistant
Dean’s Department, Dunedin School of Medicine
Health Sciences
Provide reception duties as the first point of contact for students, staff and visitors to
the Dean’s
Department within the Dunedin School of Medicine, and also provide a wide variety of administrative
support for the Department.
To undertake duties as the main
receptionist for t
, enshe
studenn’s ts,
staff and visitors are greeted and assisted in a courteous and helpful way.
To provide administrative support to the Associate Dean of Student Affairs, the Manager of
the Student Affairs Office (SAO)/Medical Education Group (MEG), and other staff within the
Dean’s Department
as capacity allows
To provide information on policy and procedural issues to medical students in years 2-6 and
refer to appropriate colleagues in the Dunedin School of Medicine and Faculty of Medicine,
as required.
To contribute as a positive and proactive team member to the effective operation of the
Dean’s Department.
Reception Duties
Undertake the role of main receptionist
for the Dean’s Department in a professional manner and
perform activities which include, without limitation, the requirement to:
Act as the first point of contact for the Department. Greet students, staff and visitors in a
friendly manner, ascertain the reason for the visit and handle routine enquiries.
Assess and identify complex matters which require redirection to relevant staff members in
the Dean’s Department, or elsewhere in the University.
Manage telephone enquiries and respond with the appropriate information, relaying messages
to relevant staff, if required.
Twice a day, collect mail within
sity mDeail fran’om the
s Department, pick up Uni
hospital mailroom. Pick up Dean’s Department mail and University mail for the hospital and
bring back to
the Dean’s Dt
fepaor distrirbuttion.
Deal with incorrectly addressed mail
redirect to correct Department/person or return mail to
Maintain and arrange services
for the photocopiers
in the Dean’s Department
Maintain a register of keys for student lockers in the Fraser Building, and manage the
allocation of these keys including depositing the bond payment with the Cashier.
Maintain a register of keys for the De
, as ran’equirs
Department and allocate/order keys
Undertake any necessary activities to assist with the functioning of the Dean’s Department
such as room bookings, ordering of catering supplies for tearoom etc.

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Receive and distribute all-Department
emails to the Dean’s Department via
Liaise with DeaMannag’s
to ascertain when respective staff
are on leave.
Maintain a database of key University dates.
Undertake the duties of Deputy Fire warden for the Dean’s Department of the Dunedin
School of Medicine.
Assist in the smooth running of the Department with general housekeeping duties, for
example: take laundry and recycling out for collection, empty dishwasher and put away dishes
each morning, receive goods and sign for them (e.g. stationery, courier parcels), check off
packing slips and put away items. Notify respective staff when packages have been delivered
(e.g. via courier) by phone or email and ensure their safety until that person arrives (e.g. not
leaving items delivered unattended at Reception).
Manage recycling/destruction bins
within the Dean’enss
when required.
Ensure the foyer outside the Colquhoun/Barnett Lecture theatres remains tidy, ensure
information on the notice boards is current and remove rubbish if required.
Order stationery for staff within
the Dean’s Depaensurre tgenement
ral station
ary supplies
are stocked at an appropriate level.
Assist with organising meetings, making travel bookings, arranging functions and other tasks
which assist the smooth running of the
wider Dean’s Department, as required.
Student Affairs Office
Provide comprehensive and confidential administrative support to the Associate Dean and Manager of
SAO/MEG which include, without limitation, the requirement to:
Arrange appointments and maintain the diary for the Associate Dean for Student Affairs,
ensuring relevant material is available for each appointment and meeting.
Type correspondence from handwritten material; produce standard letters for students
applying for loans from the Medical Assurance Society.
Arrange appointments for Medical students with the Associate Dean and/or Dean.
Provide information to all medical students on various University of Otago and Faculty of
Medicine policies and procedures.
Collect and distribute mail to medical student mailboxes. Ensure student mailboxes are
cleared at the end of each semester.
Manage the Student Affairs filing to ensure an efficient and up-to-date filing system. Ensure
all student personal files and Student Affairs correspondence are effectively maintained.
Annually remove sixth year graduate files and archive; create files for new second year
students. Send fourth year student files to other clinical schools and ensure relevant
information is supplied with these files by the Associate Dean of Student Affairs, Years 2 and
3, e.g. student problems.
Field enquiries about leave and advise students when it is necessary to complete a leave form;
direct students to the appropriate administrators, i.e. Years 2 and 3, Years 4 and 5 and Year 6;
make appointments for students seeking approval for extended periods of leave; ensure
information about leave is distributed to the appropriate administrative staff.
Receive and collate PASAF (Professional Attitudes and Summary of Achievement Form)
forms for Years 4 to 6 in preparation for Student Progress Committee meetings.
Monitor the Faculty of Medicine Records Electronic Delivery database (FRED) and notify the
appropriate IT person of any problems.
Assist with collating, copying and distribution of information packs at Orientation sessions
for Years 2 to 6; collect completed forms and follow-up on students who were absent from
orientation sessions, ensure all forms for all years are completed and filed appropriately.

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Assist the Manager of SAO/MEG with the administration of Class Division and BMedSc
(Hons) applications by creating spreadsheets using Excel.
Assist the Manager of SAO/MEG in organising the 5
Year Class Dinner, Trainee Intern
Farewell Graduation Dinner and Graduation Ball including receiving of money and arranging
banking with Otago University Medical Students Association (OUMSA).
Replenish supplies (tea/coffee) in the Trainee Intern Room and Med 2
5 Student Common
Room/Computer Room in the Fraser Building.
Assist the Manager of SAO/MEG with all other duties pertaining to the Student Affairs/MEG
Office as and when required, including assisting with the daily running of the office when any
staff are absent.
Directly responsible to:
Manager, Student Affairs Office/Medical Education Group,
Dunedin School of Medicine.
Supervision of:
Functional relationships with:
Staff in the Dean’s
DDuneediparn Schootl
ment of the
of Medicine
Health Research Office Staff
All Dunedin-based medical students from Years 2 to 6
Office of the Associate Dean, Academic, Early Learning in
Medicine (ELM): Director, ELM, Administrators, ELM
Academic staff of the School
General Staff of the School
Faculty of Medicine staff
University of Otago, Christchurch and Wellington staff,
Health Sciences Divisional Office
Other University staff
Staff working at Dunedin Hospital.
The general public
Receptionist duties are undertaken in an efficient, professional and courteous manner which
enhances the reputation of the School, the Health Sciences Division and the University.
All clerical and administrative work is carried out within expected time frames, using
discretion and maintaining confidentiality.
Enquiries are actioned appropriately and information provided to students, staff and visitors is
accurate and timely.
Establishes and maintains effective working relationships, and actively contributes to a
supportive team environment.

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Minimum 3-5 years previous work experience in a related environment is desirable, but not
Ability to maintain strict confidentiality at all times.
Sound working knowledge of a variety of computer software e.g. word processing,
spreadsheets, in particular Excel and databases.
Accuracy, thoroughness and attention to detail.
Professional manner and presentation.
Ability to learn new skills and work in a changing environment.
Strong verbal and written skills; proven literacy and numeracy skills.
Ability to work as a part of a small team and maintain co-operative working relationships.
Ability to think logically and apply initiative in the working environment.
Ability to prioritise tasks and meet deadlines.
Strong interpersonal skills, with the ability to interact effectively with people from a variety
of cultural backgrounds.
Able to demonstrate empathy and understanding to visitors, staff and students.
Proven ability to effectively manage own workload and is able to cope effectively with
conflicting priorities
Previous experience in a tertiary environment would be advantageous.

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