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Title:1401384; JD.pdf


Handle: Document-91611
Owner: Tarapi, Tamara (User-984, tarta50p:University Username)DS
Create Date:Monday, August 11, 2014 09:08:31 AM NZST
Modified Date:Monday, August 11, 2014 09:08:31 AM NZST
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  • 1401384 UNIVERSITY OF OTAGO Te Whare Wananga o Otago JOB DESCRIPTION JOB TITLE: Desktop Support Specialist SCHOOL & DIVISION: Information Technology Services 1.
  • PRIME FUNCTION To provide desktop IT support and advice to departments, staff and students of the University.
  • Respond to and resolve desktop support requests in accordance with ITS service standards.
  • Work with relevant ITS technical subject matter experts and support teams to understand, support and improve the services provided by ITS.
  • Work with relevant ITS staff to develop and maintain service and support information (e.g., self-service FAQs, Service Desk troubleshooting procedures, etc.).
  • Customer Service: All staff are ...
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